The challenges of staff retention

Employees need incentives and encouragement to stay loyal, says Stephen Wilson, managing director, Wilson Hospitality Executive Search.

Hospitality, more so than any other industry in the world, is only as good as its people.

Hotel operators in the region have an above-average reliance on an expatriate workforce, particularly in lower level positions in the organisation, making recruitment one of the biggest challenges. This will become a bigger hurdle, as most companies look to boost their capacity in the run up to Expo 2020.

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